Terms of service
Terms of Service
Chapter 1: General Provisions
Article 1: Scope and Amendment of These Terms
1. These Terms of Service ("Terms") govern the use of services ("Service")
provided on the website "AYA" operated by AYA space program ("Company").
2. These Terms apply to all users of the Service as defined in Article 3.
3. The Company may amend these Terms at any time without prior consent from
users by posting notice on the website or via email or other appropriate means.
4. Any amendments to these Terms shall apply to all subsequent use of the Service.
Article 2: Use of the Service
Users shall use the Service in accordance with applicable laws, regulations,
these Terms, the Company's separately established policies, personal information
protection policy, and privacy policy.
Chapter 2: Users and Members
Article 3: Users
"Users" refers to individuals who have agreed to these Terms and search, browse,
or use content (including images, text, designs, logos, videos, programs, ideas,
and information) provided through the Service, as well as registered members.
Article 4: Members
"Members" refers to individuals who have agreed to these Terms, applied for
membership registration through the Company's prescribed procedures, and have
been approved by the Company.
Article 5: Member Registration
1. Those wishing to register ("Applicants") shall apply for membership
registration in accordance with the procedures set forth on the website.
Membership registration is free of charge.
2. Registration is complete upon the Company's approval of the application.
However, the Company may refuse or revoke approval in the following cases:
(1) The applicant was previously penalized for violating any terms related to
the Company's services.
(2) The application contains false information.
(3) The applicant has a history of payment delays, refusal to receive goods,
or other defaults without justifiable reason.
(4) The applicant has previously engaged in prohibited conduct under Article 16.
(5) The Company reasonably determines that approval is otherwise inappropriate.
Article 6: Changes to Registered Information
1. Members must promptly update their registered information through the
Company's designated method if any changes occur. Failure to do so means the
Company's actions based on existing registered information shall be deemed valid.
2. The Company bears no responsibility for any damages resulting from a member's
failure to update their information.
Article 7: Suspension and Cancellation of Membership
The Company may, without prior notice, suspend or cancel a member's account if
the member falls under any of the following, and the Company is not obligated to
disclose the reason:
(1) Applicable to Article 5, Paragraph 2.
(2) Previously engaged in prohibited conduct under Article 16.
(3) Violation of other Company policies.
Article 8: Withdrawal
Members may withdraw from membership at any time through the Company's
prescribed procedures. Membership is terminated upon the Company's receipt of
the withdrawal request.
Article 9: Management of User ID and Password
1. Members are responsible for strictly managing their user ID and password.
2. Members may not transfer, sell, lend, disclose, or leak their credentials
to third parties without prior consent from the Company.
3. Members must immediately notify the Company if unauthorized use of their
credentials is discovered or suspected.
4. Members are solely responsible for damages arising from inadequate
management or unauthorized use of their credentials.
Article 10: Handling of Personal Information
1. The Company recognizes the importance of personal information and complies
with the Act on the Protection of Personal Information and the Ministry of
Economy, Trade and Industry's guidelines, and ensures all employees adhere
to internal standards.
2. The Company collects and uses personal information for sales promotion,
order processing, payment, delivery, after-sales service, marketing, and
credit management purposes. Personal information includes that of family
members and delivery recipients obtained indirectly through users.
3. Personal information obtained through the Service shall be handled in
accordance with the Company's separately established Privacy Policy.
Article 11: Use of Cookies and Third-Party Advertising
1. Advertisements for the Company may be displayed on various websites by
third-party ad networks including Google.
2. These third parties may use cookies to serve ads based on past visits to
this website.
3. Members may opt out of Google's use of cookies via Google's ad settings
page, or opt out of third-party cookies via the Network Advertising Initiative
opt-out page.
4. Cookies issued by this website are used solely for effective ad delivery
and are not used to collect personal information or for any other purpose.
Chapter 3: Purchasing Products
Article 12: Product Purchases
1. Members may purchase products through the Service using the Company's
designated method.
2. A sales contract is formed when the Company sends a confirmation email
accepting the order after the member clicks the order confirmation button.
3. The Company may cancel or rescind a sales contract if fraudulent or
inappropriate conduct is found in connection with the Service.
4. The Company will arrange delivery in accordance with the order. Members
acknowledge that delivery delays may occur depending on the destination or
shipping conditions.
Article 13: Payment
1. The total payment amount includes the purchase price of products plus
consumption tax.
2. Payment must be made by credit card in the member's name or through other
methods separately designated by the Company.
3. Credit card payments are subject to the terms of the member's agreement
with their card company. Any disputes between the member and the card company
shall be resolved between those parties.
Article 14: Returns, Exchanges, and Order Cancellations
1. Returns are accepted only in the following cases:
(1) The product is found to be counterfeit.
(2) The product is defective.
(3) A different product from what was ordered was delivered.
(4) The product was damaged during shipping.
(5) Within 7 days of delivery, unless any of the following apply (items marked
"non-returnable" cannot be returned):
① Returns due to customer preference (size mismatch, ordering error, etc.)
② Items that have been used, altered, washed, or dry-cleaned
③ Loss of delivery slip
④ Removal or loss of product tags or labels
⑤ Damage, soiling, or loss of the product or packaging compared to delivery
⑥ Odor attached to the product
⑦ Opened packaging that is part of the product
⑧ Lucky bags, sale items, outlet items, or pre-order items
⑨ Soiling or damage to packaging materials during storage or shipping
2. For cases (1)–(4), return shipping is covered by the Company, and the
Company will refund the purchase price, shipping fee, and cash-on-delivery fee,
or provide a replacement. For case (5), return shipping and transfer fees are
the member's responsibility, and only the purchase price will be refunded.
3. Upon return, the member must return any items received as part of the
purchase, and the Company will deduct accordingly.
4. Orders cannot be cancelled after shipment has been processed, except where
the Company is at fault.
Chapter 4: Disclaimers and Prohibited Conduct
Article 15: Disclaimers
1. Except as provided in Article 14, the Company makes no warranties and
accepts no liability for quality, materials, functionality, compatibility,
or defects of products sold through the Service.
2. The Company fulfills its delivery obligation by shipping to the address
specified at the time of purchase and is released from liability upon delivery.
3. The Company is not responsible for the content or results of linked
third-party websites and may remove links deemed illegal or inappropriate
without notice.
4. The Company bears no liability for damages caused by temporary suspension
or changes to the Service due to:
(1) Natural disasters (fire, earthquake, flood, lightning, heavy snow, etc.)
(2) Social unrest (war, civil unrest, terrorism, riots, etc.)
(3) Failure to receive adequate services from contracted providers
(4) Technically unavoidable circumstances
5. The Company fulfills its obligations by processing transactions in
accordance with registered member information.
6. Members are solely responsible for resolving any damages caused to other
users or third parties through their use of the Service.
7. The Company is not liable for any damages arising from use of the Service
unless caused by the Company's intentional misconduct or gross negligence.
8. The Company is not liable for damages caused by unauthorized access or
computer viruses despite having implemented reasonable security measures.
9. Even where the Company is liable, its responsibility is limited to direct
and ordinary damages, unless caused by intentional misconduct or gross negligence.
Article 16: Prohibited Conduct
Users must not engage in any of the following. Violations resulting in damages
to the Company or third parties shall be the full responsibility of the user:
1. Acts that cause or may cause inconvenience, disadvantage, or harm to other
users, third parties, or the Company.
2. Acts that infringe or may infringe intellectual property rights, portrait
rights, privacy rights, or other rights of others.
3. Commercial use of the Service without prior approval from the Company.
4. Acts contrary to public order and morals or in violation of laws.
5. Registering false or misleading information.
6. Using content obtained through the Service beyond personal use.
7. Reproducing, selling, publishing, or distributing content obtained through
the Service.
8. Collecting, storing, or saving other users' personal information.
9. Uploading or transmitting computer viruses or programs designed to disrupt
software, hardware, or communications.
10. Excessive returns or refusal to accept deliveries.
11. Any other acts the Company reasonably determines to be inappropriate or
damaging to its reputation.
Article 17: Intellectual Property Rights
1. All intellectual property rights in content provided through the Service
belong exclusively to the Company.
2. Unauthorized reproduction, republication, or secondary use of content,
whether domestic or international, will result in immediate legal action.
3. Members are solely responsible for resolving any disputes with third parties
arising from violations of this Article, and must not cause any damage or loss
to the Company.
Chapter 5: Service Operations
Article 18: Service Maintenance
The Company may temporarily suspend or discontinue the Service without prior
notice in the following cases:
(1) Scheduled or emergency maintenance of computer systems
(2) Natural disasters making system operation difficult
(3) Social unrest making system operation difficult
(4) System failures, unauthorized access, or computer virus infections
(5) Requests from government or judicial authorities with reasonable grounds
(6) Other cases where the Company deems suspension necessary
Article 19: Changes to Service Content
The Company may change or discontinue the Service without user consent and
bears no liability to users for such changes or discontinuation.
Article 20: Miscellaneous
1. Users may not transfer or pledge their rights and obligations under these
Terms to third parties without prior consent from the Company.
2. Any issues that cannot be resolved through these Terms or the Company's
guidance shall be resolved through good-faith discussions between the parties.
3. Any litigation arising from use of the Service shall be subject to the
exclusive jurisdiction of the Tokyo District Court as the court of first instance.
4. These Terms are governed by the laws of Japan. This applies to international
transactions as well, with the Tokyo District Court as the exclusive agreed
jurisdiction.
Supplementary Provision: These Terms apply to all users from July 7, 2021.
Last revised: June 19, 2026